How to Get a Refund or Reversal for GTBank Dispense Errors
Are you a GTBank customer who has experienced a dispense error?
Whether it’s a failed transfer, a problematic POS transaction, or an ATM withdrawal that didn’t go as planned, don’t worry.
In this post, we’ll provide you with several tips on how to obtain a refund or reversal for these issues.
GTBank dispense errors can manifest in various ways.
It could be a transfer from your GTBank account where you were debited but the recipient didn’t receive the funds, a failed POS withdrawal that resulted in debiting your account without a refund, or an ATM withdrawal that deducted the amount but didn’t dispense any cash.
Fortunately, there are several options available to GTBank customers to quickly resolve these debit issues.
Many Nigerians have embraced technological advancements in financial transactions, such as money transfers, mobile banking, and ATMs.
However, encountering a dispensing error can be frustrating.
Dispense errors occur when you are debited but the transaction isn’t completed, whether it’s a transfer, bill payment, or withdrawal.
To address these concerns promptly, the Central Bank of Nigeria (CBN), the country’s apex bank, has instructed banks to resolve intrabank dispense errors within 24 hours and interbank dispense errors within 48 hours.
Let’s explore the causes of GTBank dispense errors and the steps you can take to resolve them.
Causes of GTBank Dispense Errors
Several factors can contribute to failed or unauthorized debit issues in GTBank:
1. Technology glitches.
2. Network disruptions.
3. Fraudulent internet activities.
Note: Declined transactions tend to be more common during peak transaction periods and seasons.
Resolution Timeframes for Dispense Errors
Here’s an estimated timeframe you should wait before taking action:
– Local Transactions:
– GTBank’s ATM: 24 hours.
– POS/Merchant Website: 3 working days.
– Other Bank ATMs/POS/Merchant Website: 2-3 working days.
– Foreign Transactions:
– International Terminals: 45 days.
If the specified timeframe passes and you haven’t been credited, it’s time to lodge a complaint.
How to Resolve GTBank Dispense Errors
You have three options to resolve GTBank dispense errors:
1. Using the GTBank Dispense Error Logger
Follow these steps:
Step 1: Visit the GTBank Dispense Error Logger form
Step 2: Fill out the dispense error logger form, providing all the required information.
Step 3: Click on “View Transaction.”
Step 4: Select the failed transaction and submit.
Once you complete these steps, wait for the bank to review your submission and respond to you.
2. Visit a GTBank Branch
If visiting a bank branch is more convenient for you, follow these steps:
Step 1: Visit any GTBank branch of your choice.
Step 2: Approach a customer care representative and request the dispense error form.
Step 3: Fill out the form and submit it to the customer care representative.
After completing these steps, wait for the bank to review and resolve your complaint.
Typically, your concern will be addressed promptly.
3. Contact GTBank Customer Care
You can contact GTBank customer care through email, phone, or social media.
Choose your preferred option and reach out to a GTBank representative by dialing their customer care number, sending an email, or using their social media platforms.